who is responsible for lost package buyer or seller This is a topic that many people are looking for. khurak.net is a channel providing useful information about learning, life, digital marketing and online courses …. it will help you have an overview and solid multi-faceted knowledge . Today, khurak.net would like to introduce to you Package UNDELIVERABLE! Who Pays to Ship It Back? The Buyer or Seller?. Following along are instructions in the video below:
Everyone its dominic. The primetime treasure hunter and welcome back to another video. This this is just a quick little video tip here about what to do if you a package sent back to you in the mail.
That says. Its undeliverable it may look something like this you know its just a regular envelope. Thats written out and maybe marked across return to sender might say undeliverable.
It might say that the address isnt valid something like that so in that situation. When that happens you have to just get in touch with the customer. And you have to cross check.
Whether or not the address that you have on file. That was sent to you from paypal is indeed the same as the one that is on this envelope. Because your only responsibility is to ship it out to the address that is on the envelope.
Now once in a while a person will enter the wrong address by accident they might have some typos into their address field. And if thats the case when the postal service workers try to deliver it theyre not going to be able to always figure out and sort out where exactly its supposed to go so theyre gonna bounce it back to you at the return address. So youre gonna get this package in the mail.
Its gonna happen probably a couple of times a year and then especially if youre new you might wonder. Oh boy. What i have to do now do i have to now pay the shipping cost to send it out again and answer to that question is no all you have to do is you have to contact the buyer.
And you have to let them know what happened and you have to inform them that they need to go back in to paypal to change. Whatever is wrong with the address and let them know you will send it back out to them again. But that they need to pay you for the difference for example.
I had a time once where a package was sent to miami and the person had two cities listed on there they had a suburb of miami listed on there and then they actually had miami listed on there now one could argue that maybe the post office. Should have been able to figure out where it was supposed to go. But the post office got confused seeing two cities listed on there and there really shouldnt be two cities listed on a postal address and so again got back in touch with the person told.
Him that he needed to change that within paypals label system. He went in and did that and then what i did is i build the person an invoice for the shipping charge and so you could do that a lot of people dont know that they think that theyre just limited to whatever ebay provides them because with ebay once somebody pays you theres no way to go in there and to then rebuild the person. Which is a problem you actually have to go outside of ebay to paypal.
And then you have to build a person for the shipping charge. So you have to essentially send the person. An invoice and when you log into paypal right to the left of the screen on the bottom.
There should be a button there that says send invoice. If not just look up top or just do a search on how to do it. It will tell you how to send the invoice.
So what youll need is the purse. All youll need is the persons email address and you get the persons email address. You send them the invoice.
Lets say a cost lets say on the lowest end two dollars sixty six cents to ship. They send you that money once that invoice is paid now you could go into paypal shipping. A lot of people dont know about this either you could definitely print shipping labels through paypal shipping or you could go to pirate ship and you can print a label out there and you can get your full ebay shipping discount so either one of those places or places our options to print out your shipping label outside of ebay.
If you dont know about pirate ship. It is a great place to print out independent shipping labels and you can also get the full shipping discount that ebay would automatically give you even if you are not listed as a top rated seller theyll automatically give you the full discount. Thats available.
So thats another option for you and of course another option is to just go onto the shipping carriers direct website. Lets say usps or fedex and print out a shipping label. There too so dont just you know get the package in the mail.
Think oh boy. I have to nail take this on and i have to provide great customer service by paying for the shipping charge again because that could wind up wiping out all your profits on an item. You do want to provide great customer service in the sense.
That youre very communicative to the person you let them know that the package got sent back that youre you know more than happy to send it back the next day and even if you have a free shipping model that you use yes see heres the thing thatll trip people up sometimes theyll say well i offer free shipping. So that means i have to now pay the shipping for it to go out another time. Thats not true you offered free shipping for it to go out the first time you didnt offer free shipping for it to go out a second time so second time.
Thats on the thats on the buyer to pay for that. And i have never had a situation where a buyer doesnt understand that if so if they wound up you know causing a commotion about it then at that point youd want to bring ebay and to call you bay get a representative involved and have them explain to the buyer that the buyer needs to pay for it at that point could be ebay may say to you just to politically resolve. The situation away that doesnt fray too many nerves.
They may say you know what go ahead and just pay pay the shipping charge and well you know well refund you for it or well give you the difference. Oh well give you a voucher for whatever lets say it cost 10 to ship it or more they might say you know go ahead. Do it well just give you a 10 voucher you could use it the you know ebay shipping supply store you know whatever if they want to do that then thats fine.
But you know again most buyers are not going to have a problem and ive never had one have a problem paying for that shipping charge. If the error was on their side. Now.
If you were in some way responsible for making a mistake in terms of printing out the label that should go on there like lets say you went in and you edited it and what you shouldnt be doing. But if you went in and edited the shipping label and you put an extra number by accident into the address field or an extra character that caused confusion amongst. The post office employees in terms of where deliver it well in that situation.
The fault is on you. And you should be the one responsible for providing the shipping postage cost to get it back out to the customer. So it really boils down to whos responsible for that address that wound up on that label if again just to recap if you just printed out the normal address that the person automatically supplied to you that paypal automatically supplied to you then the buyer is the one thats responsible if theres an error there assuming you didnt make any edits.
If you made edits to it and you made a mistake or a typo. Then youre the one who is responsible for it now the only other thing. I will tell you is it is worthwhile to just do a spot check of the address that comes across because you might find by accident.
Especially if its someone whos brand new. They just signed up for paypal they might have made a mistake in terms of typing. An address like they may have left the you know the street field blank or something by accident or they might have put in like a two extra cities or you know i dont even know if its possible to leave the street field blank.
Because you probably have to put that in there in some way. But maybe instead of typing in the street. They typed in another name or something like thats what i mean like theyve they just left something out that would be important in an obvious way to deliver it so if you see that in advance before you put the label on there i mean dont just see something thats obviously wrong with the label put it on there and then ship it out because its just gonna get sent back to you in that instance.
What you do is you contact the buyer you let them know hey it looks like theres something weird what your what your address that you have on this label can you confirm that this is exactly where you want it to go or you know it looks like its missing something real important. It doesnt seem to have a street address on there can you confirm that like where exactly. This is supposed to go and a person might say.
Oh yeah. Sorry. I made a mistake.
I need to go in and i need to fix that then they could go in and fix. It and you could just reprint. A new label off of that so thats really it thats what i wanted to share with you today.
I hope you find the information and a helpful in case that situation happens to you if you found it helpful make sure you hit the like button. Make sure you subscribe to the channel also make sure that you follow me on instagram thats at prime. Underscore time.
Underscore treasure and also come by to the facebook group. The facebook. Reselling resource center.
The link to that is down below in the description section. Ill see everyone at the next video and lastly remember tomorrow friday night 9. Pm.
Eastern standard time full length hour long interview with the craigslist hunter himself mark it on your calendar. You wont want to miss this one i promise. .
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